Situation	E-911	Traditional Phone 911 Service
Is your 911 call answered by Local 911 Operator?	Yes	Yes
Will the 911 Operator know your address?	Yes	Yes
During a power outage…	No	Available
During a power outage but with UPS backup installed…	Yes	Available
Your High Speed Internet connection goes down...	No service	Available
If you take your Telephone Adapter to another location...	Possibly	Not Applicable

	With use of a local UPS to power the modem, telephone adapter and phone. If UPS is not present, service will not be available.
	If you have traditional phone service and a phone that does not plug into power. During large neighborhood power outages you could experience phone line outage.
	Please note that although most municipalities are covered by this service some are not and therefore, you should have an alternate method of accessing emergency services. Vonics Digital customers will be notified of the limitation when they place their order.
	In order E911 to work properly you must register a new primary location every time you move your telephone adapter to a different address location.

Because our customers’ safety is of the utmost importance, Vonics Digital recommends using your mobile phone or traditional, analog, phone as your back up in case of emergency. As a visible reminder for you, your family and visitors of the critical information which the emergency dispatcher will need in case of an emergency; please print and post the prepared placard near your phone(s).

When dialing Enhanced 911, your phone call will route to the Public Safety Answering Point (PSAP) responding to the service address you registered for your service. In the event that you dial 911, the emergency operator at PSAP receives the registered name, address, and phone number of the caller. Therefore the caller does not need to provide his/her location to the operator. To use this feature you must register for E911 service. Also every time you move your device at a new physical location you must need to re-configure your location with E911 service. The registration process may take several hours to take effect. Once your newly registered location is configured you will receive a confirmation email.

Customers in locations where the local emergency center is not equipped to receive telephone numbers and address information automatically have basic 911. Basic 911, requires that local emergency operators answering your call will ask you for your phone number and physical location address, therefore be prepared to provide this information to them.

Some customers may not have access to either basic 911 or E911. If you don't have access to basic 911 or E911 your 911 call will be sent to the Vonics Digital emergency call center. You will be asked to provide your name, telephone number and your location, and then contact the local emergency center for such customer in order to send help. Emergency personnel do not directly receive your phone number or physical location when your 911 call is routed to the Vonics Digital emergency call center. In these cases Vonics Digital personnel provide your physical location and phone number for emergency personnel to respond.

It is important to remember that Vonics Digital E911 dialing service will not function in the event of a broadband or power outage (without a backup UPS) or if your broadband, ISP or Vonics Digital phone service is suspended or terminated. FOR REASONS SUCH AS THESE, VONICS DIGITAL STRONGLY RECOMMENDS THAT YOU ALWAYS HAVE ALTERNATE MEANS OF CALLING FOR 911 SERVICES.

If you have Call Forwarding, Call Hunt, or other features programmed and in use at the time you dial a 911 call, if your call is interrupted the emergency dispatcher may not be able to call you back at the phone from which you dialed the call.

To Configure & Use Enhanced 911 Service:

• Login to your web account.
• Click on the "Features" link from the top menu.
• Click "E911 Configuration" link under the "Features" sub-link, to update or activate E911 service information.

Proud member of the National Emergency Number Association http://www.nena9-1-1.org/