Keynote Voice Perspective - VoIP Service
Quality Monitoring
Vonics
Digital has contracted with Keynote, the industry’s authority on
VoIP service performance. Keynote provides Vonics Digital with a critical
independent look at our performance. Using this critical data we continue
to improve our service to exceed our customers’ and industry’s
expectations.
Keynote
has established the following metrics as the most critical to demonstrating
reliability and quality of service:
- Audio Delay – Objective is to have a
score of less than 250 msec
- Average MOS – Objective is to have a
score of greater than 3.8
- Service Availability – Objective is to
have a score of greater than 99.5%
| Description
of Performance |
| Description |
MOS |
Delay
(ms) |
Completion |
| Good |
>
/ = 3.8 |
<
/ = 250 |
>
/ = 99.5% |
| Marginal |
>
/ = 3.5 to < 3.8 |
>
250 to < / = 300 |
<
99.5% to > / = 99% |
|
Needs Work |
<
3.5 |
>
300 |
<
99% |
|
|
